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Refund and Returns Policy
Shipping Information
Orders placed on xgfqcanvasshoes.com are processed by Wai Keung Limited according to the shipping method selected at checkout. Shipping timelines are determined by the carrier and the destination. Wai Keung Limited does not guarantee specific delivery dates. Customers receive tracking information once the order ships. Delivery times vary based on geographic location and carrier performance. Wai Keung Limited ships to the addresses provided during checkout. Customers must ensure that the shipping address is accurate and complete. Wai Keung Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. Shipping costs are calculated at checkout based on the destination and selected method. Wai Keung Limited reserves the right to modify shipping options without prior notice.
Returns and Refunds Policy
Wai Keung Limited offers a strict 14-day no-reason refund policy. Customers may return eligible items within exactly 14 days of receipt for any reason. The return window begins on the date the customer receives the order. To be eligible, items must be unused and in original packaging. Items must be returned in the same condition as received. The buyer completely bears all return shipping costs. Wai Keung Limited does not provide prepaid return labels. Customers must arrange and pay for return shipping. Refunds are processed only after the returned item is received and inspected by Wai Keung Limited. The refund arrival time is at least 14 days after Wai Keung Limited receives the returned item. Refunds are issued to the original payment method. Wai Keung Limited does not issue store credit unless required by law. Customers must contact Wai Keung Limited at [email protected] to initiate a return. Returns sent without prior communication may be refused.
Return Process
Step 1: Contact Wai Keung Limited at [email protected] within 14 days of receipt to request a return authorization. Provide the order number and the reason for return. Step 2: Wai Keung Limited will provide return instructions. The recipient must be Wai Keung Limited, the contact phone is +852 9344 8842, and the specific return address is 4/F, Citygate Outlets, 20 Tat Tung Road, Tung Chung. Step 3: Package the items securely in the original packaging. Include all original tags and accessories. The buyer is responsible for all return shipping costs. Step 4: Ship the package using a trackable and insured shipping method. Wai Keung Limited is not responsible for lost or damaged return shipments. Step 5: Send the tracking number to Wai Keung Limited at [email protected]. Step 6: Wai Keung Limited will inspect the returned item upon arrival. If the item meets the return conditions, Wai Keung Limited will initiate the refund. Refunds take at least 14 days to arrive.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the requirements in the Terms of Service. Customers must contact Wai Keung Limited at [email protected] within this 7-day window. Provide the order number, a description of the damage or defect, and photographs of the item. Wai Keung Limited will review the claim and provide instructions. If the claim is approved, Wai Keung Limited will cover the return shipping costs for the damaged or defective item. Wai Keung Limited may require the item to be returned before issuing a replacement or refund. Claims submitted after exactly 7 days of receipt will not be accepted. This policy is absolute and matches the Terms of Service.
Non-Returnable Conditions
Items must be unused and in original packaging. Items that show signs of wear, alteration, or damage not caused by shipping are not eligible for return. Items returned without original packaging, tags, or accessories are not eligible. Items that have been worn outdoors, soiled, or modified are not eligible. Wai Keung Limited does not accept returns for items that fail to meet these conditions. The 14-day no-reason refund policy applies only to eligible items. Wai Keung Limited reserves the right to refuse any return that does not comply with this policy. Refunds for non-eligible items will not be issued. Customers must ensure that returned items meet all conditions before shipping.
Refund Methods and Timing
Refunds are issued to the original payment method. The refund arrival time is at least 14 days after Wai Keung Limited receives the returned item. PayPal refunds require at least 14 days to process. In certain regions, local laws mandate that PayPal refunds may take up to 30 days. Wai Keung Limited complies with all applicable local laws regarding refund timing. Customers should expect refunds to take at least 14 days. For PayPal, the process may extend to 30 days in regions where local laws require it. Wai Keung Limited does not control the speed of payment processors. Refunds are not issued in cash. Refunds are not issued to a different payment method. Customers must allow the full processing time before contacting Wai Keung Limited about a missing refund. Wai Keung Limited provides refund confirmation via email.
Contact Information
For all questions regarding shipping and returns, contact Wai Keung Limited. The company email is [email protected]. The company phone is +852 9344 8842. The company address is 4/F, Citygate Outlets, 20 Tat Tung Road, Tung Chung. The website is xgfqcanvasshoes.com. Wai Keung Limited responds to inquiries within a standard timeframe. Customers must include their order number in all communications. Wai Keung Limited does not accept returns without prior authorization. This Shipping & Returns document is part of the Terms of Service on xgfqcanvasshoes.com.