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Terms of Service
Acceptance of These Terms
These Terms of Service govern the use of xgfqcanvasshoes.com and every purchase made through xgfqcanvasshoes.com. By browsing the website, registering an account, or placing an order, the customer confirms full acceptance of these terms. Wai Keung Limited operates this store. A customer who does not accept these terms must stop using the website and must not place an order.
Eligibility and Customer Accounts
A customer must be at least 18 years old, or must hold the legal consent of a parent or guardian, to place an order on xgfqcanvasshoes.com. The customer is responsible for the accuracy of all information provided during registration and checkout. The customer must keep login credentials confidential and must notify Wai Keung Limited immediately of any unauthorized use of an account. Wai Keung Limited may suspend or close any account that contains false information or that is used for fraudulent activity.
Products and Order Acceptance
xgfqcanvasshoes.com sells women's shoes. Product descriptions, size charts, and color representations are prepared with care, yet slight variations in color and material finish may occur between production batches. Prices are shown in the currency displayed at checkout and exclude duties or taxes imposed by the destination country. An order confirmation message does not constitute final acceptance. Wai Keung Limited accepts an order only when the ordered item is dispatched. If an item is unavailable, Wai Keung Limited cancels that item and issues a full refund for it.
Payment
xgfqcanvasshoes.com accepts the payment methods displayed at checkout. The customer must be the authorized holder of the payment instrument used. Wai Keung Limited may cancel any order that fails verification checks conducted by a payment provider.
Shipping and Delivery
Shipping timelines shown on xgfqcanvasshoes.com are carrier estimates and are not guaranteed. The customer must provide a complete and accurate delivery address. Risk of loss passes to the customer upon delivery confirmation by the carrier. The customer must inspect the package at the moment of delivery.
14 days No-Reason Refund Policy
The customer may request a refund for any purchased item within exactly 14 days of receiving the order, without providing any reason. To request a refund, the customer must contact Wai Keung Limited at [email protected] and provide the order number and the name of the purchased item. The period of 14 days begins on the date the carrier confirms delivery. A request that arrives after the 14 days have expired cannot be accepted.
Return Conditions
Returned items must be unworn, unwashed, and in original packaging with all original tags attached. The customer bears return shipping costs and is responsible for the safe transit of the returned item. Wai Keung Limited may reduce or decline a refund if the returned item shows signs of wear, damage caused by the customer, or missing components.
Refund Processing and Arrival of Funds
Refund processing begins after the returned item is received and inspected by Wai Keung Limited. The complete refund process, measured from approval of the refund to the arrival of the funds in the customer's account, takes at least 14 days. The customer must allow at least 14 days for the refunded amount to appear in the account. Bank processing schedules and payment provider procedures determine the exact arrival date, and that arrival may exceed the minimum period of 14 days.
PayPal Refunds
PayPal refunds take at least 14 days to reach the customer's PayPal balance or linked account. Due to local laws in some regions, PayPal refunds may take up to 30 days. The customer acknowledges that statutory requirements in the customer's jurisdiction may extend the PayPal refund period beyond 14 days and up to 30 days.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt of the order. The customer must send photographs of the item and the packaging to [email protected] within that period. A claim submitted after exactly 7 days from receipt cannot be accepted, and the item will then be treated as a standard return under the 14 days no-reason refund policy.
Intellectual Property and Prohibited Conduct
All content published on xgfqcanvasshoes.com, which comprises text, photographs, graphics, logos, and page design, is owned by Wai Keung Limited or is licensed to Wai Keung Limited. No content may be copied, republished, or distributed without prior written permission. The customer must not submit false claims, upload malicious code, or interfere with the operation of the website. Wai Keung Limited may pursue legal remedies against any party that harms the website or other customers.
Limitation of Liability
Wai Keung Limited is not liable for indirect, incidental, or consequential losses arising from the use of xgfqcanvasshoes.com. The total liability of Wai Keung Limited for any claim connected to an order is limited to the amount paid for that order.
Governing Law
These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from the use of xgfqcanvasshoes.com or from any purchase is subject to the exclusive jurisdiction of the courts of Hong Kong.
Changes to These Terms
Wai Keung Limited may revise these Terms of Service at any time. A revised version applies to every order placed after that revised version is published on xgfqcanvasshoes.com. The customer is responsible for reviewing these terms before each purchase.
Contact Information
Questions about these Terms of Service, refund requests, and claims for damaged items must be directed to Wai Keung Limited at [email protected], by telephone at +852 9344 8842, or by mail at 4/F, Citygate Outlets, 20 Tat Tung Road, Tung Chung.